Churn Risk Predictor
Analyze customer retention risks and drivers
4 Active Segments
Avg Risk Score
65.5
+2.4% vs last monthTotal Revenue at Risk
£1.52M
-5% mitigation impactAt-Risk Customers
29.2K
Across 12 active segmentsiPhone 13 Contract Expiry (Dec)
Active
12,500•£850k at risk
85%
Risk Score
Broadband Only - North Region
Mitigated
8,200•£320k at risk
45%
Risk Score
Sim-Only High Data Users
Active
5,400•£150k at risk
72%
Risk Score
Sports Package - Inactive Users
Analyzing
3,100•£210k at risk
60%
Risk Score
Global Churn Drivers
Insight: Contract Expiry and Price Sensitivity remain the dominant drivers across all segments, correlating with recent price index changes.